Management Of Employee Grievance
(A Case Study Of Selected Government Establishment In Enugu State)
This research project intends to explore the management of employee grievances (A case study of selected government establishment in Enugu State).
I deemed it necessary since this research topic is unique to management of employee grievance a handling of grievance in the management of employee in a selected government establishment in Enugu state a practical research was carried out on Nigeria Railway Corporation, which was used to generalize the project objectives.
This research work cannot be said to be exhaustive due to the management of employee grievance, which the management is trying to see a way it can be reduced in the establishment for a better tomorrow.
NOTE: Preview the following Table of Content before you download the full content. WYSIWYG – What You See Is What You Get.
Title Page
Certification Page
Dedication
Acknowledgement
Abstract
CHAPTER ONE
1.0 INTRODUCTION
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Research Question
15 Significance of the Study
1.6 Scope of the Study
1.7 Limitations of the Study
1.8 Definition of Terms
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE
2.1 Definition and Nature of Complaint and Grievance
2.2 Need for Grievance
2.3 Grievance handling in Unionized Organization
2.4 Grievance Handling in Non Unionization Organization
2.5 Use of Grievance form and Grievance Interview in Handling Grievances.
2.6 Grievance Arbitration
2.7 Need for Justice in Grievance Handling
2.8 Supervisory Role in Grievance Handling
2.9 Principle / Role of Grievances Handling
Reference
CHAPTER THREE
3.0 RESEARCH METHODOLOGY
3.1 Sources of Data
3.2 Population of Study
3.3 Determination of Sample Size
3.4 Sample Technique
3.5 Selection and Construction of Research Instrument
3.6 Administration of Research Instrument
3.7 Instrument Return Rate
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS
4.1 Presentation of Data
4.2 Analysis of Data
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1 Summary of Findings
5.2 Recommendations
5.3 Conclusion
Bibliography (or list of references)
Appendices
This “Management Of Employee Grievance” file contains 5 Chapters, 75 Pages and 9,874 Words.
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