Impact Of Change Management In Banking Industry
(A Study Of United Bank For Africa (Uba) Station Road, Enugu)
The research topic of this study is the impact of change management in Nigerian
Banking Industry, A study of United Bank for Africa (UBA) station Road, Enugu.
The research was a descriptive research, the researcher made use of primary
sources and secondary sources of data. The primary sources of data was obtained
through questionnaire and oral interview while secondary sources was sourced
through texts books ,journals and magazines
The population of the study was seventy seven (77) employees. The sample size
was 77 employees of the bank. The finding revealed among others that change
management results to quality services. The researcher recommended among
others that management should ensure effective communication link between
management and workers before any change process is embarked upon to attract
co-operation from workers
NOTE: Preview the following Table of Content before you download the full content. WYSIWYG – What You See Is What You Get.
Title page
Certification page
Dedication
Acknowledgement
Table of content –
Abstract
CHAPTER ONE:
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problems
1.3 Objective of the study
1.4 Research Question
1.5 Research Hypothesis
1.6 Significance of study
1.7 Scope and limitation of the study
Reference
CHAPTER TWO
2.0 REVIEW RELATED LITERATURE
2.1 Theoretical frame work
2.1.2 The Psychology of Change
2.2 Historical Background
2.3 Current literatures on theories postulated above
2.3.1 Definition of Change Management
2.3.2 Types of planned change
2.3.3 Change Management Theories
2.3.4 Model of Organization Change
2.3.5 How do you manage change
2.3.9 Summary
Reference
CHAPTER THREE:
RESEARCH METHODOLOGY
INTRODUCTION
3.1 The Research Design
3.2 Sources of Data
3.2.1 Primary Source of Data
3.2.2. Secondary source of Data
3.3 Population of the study
3.4 Determination of sample size
3.5 Sampling method
3.6 Method of Data Analysis
Reference 2
CHAPTER FOUR:
4.1 Data Presentation and Analysis
Introduction
4.2 Analysis of the population of the respondents
4.3 Analysis of Data
4.4 Hypothesis testing
4.5 Statement of Hypothesis Rules
4.6 Analysis of Findings
CHAPTER FIVE:
SUMMARY OF FINDINGS, CONCLUSION AND
RECOMMENDATION
5.1 Summary of findings
5.2 Conclusion
5.3 Recommendation
Bibliography
Appendix 1
Appendix II
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