Design And Implementation Of Campus Online Help Desk Information System
The abstract of the project is now the online help desk information system has
eased the general public who wish to make there enquires, log complaints,
make a suggestion. These incidents vary significantly in type and urgency and
require the attention of officials (hereafter referred to as ‘users’) within one or
more Public Sector entities. The Campus online help desk has a Human
Resource System with a single purpose of maintaining sensitive information
that is required for a few key employees outside of HR. The Campus online
help desk is a major change to the way thing is currently done. Using the
Campus online help desk must be a Company Directive otherwise it will never
be fully implemented. In other to achieve the best out of this work, Html,PHp,
javascript was used for the design of the web-based program.
NOTE: Preview the following Table of Content before you download the full content. WYSIWYG – What You See Is What You Get.
COVER PAGE
LOGO
TITLE PAGE
APPROVAL PAGE
CERTIFICATION PAGE
DEDICATION ACKNOWLEDGEMENT
ABSTRACT
TABLE OF CONTENT
CHAPTER ONE 1
1.0 INTRODUCTION 1
1.1 STATEMENT OF THE PROBLEM 2
1.2 PURPOSE OF STUDY 3
1.3 SIGNIFICANCE OF STUDY 3
1.4 AIMS AND OBJECTIVES 4
1.5 SCOPE OF STUDY 5
1.6 LIMITATION OF STUDY 5
1.7 DEFINITION OF TERMS 5
CHAPTER TWO
2.0 LITERATURE REVIEW 7
2.1 CUSTOMER SERVICE 7
2.3 MANAGE YOUR CUSTOMER INFORMATION 12
2.4 MEASURE YOUR CUSTOMER SERVICE LEVEL 12
2.5 CUSTOMER FEEBACK AND CUSTOMER PROGRAMMES 15
2.6 CUSTOMER LOYALTY SCHEMES 15
2.7 USE CUSTOMER CARE TO INCREASE SALES 16
2.8 HOW TO DEAL WITH CUSTOMER COMPLAINTS 18
CHAPTER THREE
3.0 METHODOLOGY AND ANALYSIS OF THE EXISTING SYSTEM 20
3.1 RESEARCH METHODOLOGY 20
3.1.1 OBJECT-ORIENTED ANALYSIS AND DESIGN 21
3.1.2 STRUCTURE SYSTEM ANALYSIS AND DESIGN METHODOLOGY 23
3.1.3 EXTREME PROGRAMMING 24
3.1.4 COMPUTER AIDED SOFTWARE ENGINEERING 26
3.1.5 PROTOTYPING 28
3.1.6 METHODOLOGY ADOPTED IN RESEARCH 30
3.1.6.1 FEASIBILITY STUDY STEP: 0 30
3.1.6.2 REQUIRMENT ANALYSIS STEP 1 AND 2 34
3.1.6.3 REQUREMENT SPECIFICATION STEP 3 36
3.1.6.4 LOGICAL SYSTEM SPECIFICATION STEP 4 & 5 37
3.1.6.5 PHYSICAL DESIGN STEP 6 39
3.2. ANALYSIS OF THE EXISTING SYSTEM 40
3.3 OBJECTIVES OF THE EXISTING SYSTEM 41
3.4 ORGANIZATIONAL STRUCTURE 42
3.5 INPUT ANALYSIS 43
3.6 OUTPUT ANALYSIS 43
3.7 PROCESS ANALYSIS 44
3.8. DATA FLOW DIAGRAM 44
3.9 PROBLEMS OF THE EXISTING SYSTEM 45
3.10 JUSTIFICATION FOR THE NEW SYSTEM 46
CHAPTER FOUR
4.1 DESIGN OF THE NEW SYSTEM 47
4.2 OUTPUT SPECIFICATION AND DESIGN 47
4.3 INPUT SPECIFICATION AND DESIGN 47
4.4 FILE DESIGN 49
4.5 PROCEDURE CHART 50
4.6 SYSTEM FLOW CHART 51
4.7 SYSTEM REQUIREMENTS 52
4.8 PROGRAM DESIGN 52
4.9 PROGRAM FLOW CHART 53
4.10 PSEUDO CODE 54
4.11 CHIOCE OF PROGRAMME LANGUAGE 59
4.12 SOURCE OF PROGRAM LISTING 59
4.13 TEST DATA 59
4.14 SAMPLE REPORT 59
4.15 DOCUMENTATION 59
4.16 PROGRAM DOCUMENTATION 60
CHAPTER FIVE
SUMMARY,CONCLUSION AND RECOMMENDATIONS 61
5.1 SUMMARY 61
5.2 CONCLUSION 62
5.3 RECOMMENDATIONS 64
REFERENCES 65
APPENDICES 66
APPENDIX I: LOGIN 67
APPENDIX II: CREATE AN ACCOUNT 68
APPENDIX III: CONGRATULATION PAGE 69
APPENDIX IV: DOWNLOAD PAGE 70
This “Design And Implementation Of Campus Online Help Desk Information System” file contains 5 Chapters, 82 Pages and 1,482 Words.
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