The Challenges Of Secretaries Working In Financial Houses

(A Case Study Of First Bank Of Nigeria Plc, Enugu Main Branch)

5 Chapters
|
82 Pages
|
9,000 Words

This study investigated the challenges of secretaries in model financial houses.
The theoretical frame work for this study was provided by the review of related literature.
Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study.
Information were sought through secondary sources such as textbooks, journals, lecture notes etc. were used in data collection and the researcher made use of all the secretaries as the population of the study.
The finding of the research work were presented in tabular form and analysed using simple percentages.
The researcher came up with the following findings, that secretaries.
1. Lack necessary office equipment that will enable them perform effective and creditably.
2. Are not properly compensated for the big job they perform.
3. Suffers low social status arising from low acceptance in the society.
4. Are not often sent on training as done to other personnel in other profession.
5. Lack good working condition.
In view of the above, recommendations are thus given to improve the prevailing challenges of secretaries in model financial houses.

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Title Page
Approval Page
Acknowledgment
Dedication
Abstract
Table Of Content

Chapter One
1.0 Introduction
1.1 Background Of The Study:
1.2 Statement Of The Problem:
1.3 Purpose Of The Study
1.4 The Significance Of The Study
1.5 Scope/Limitation Of The Study
1.6 Research Questions

Chapter Two
2.0 Review Of Literature
2.1 Who Is Secretary
2.2 Types Of Secretaries
2.2.1 Confidential Secretary
2.2.2 Permanent Secretary
2.2.3 Company Secretary:
2.2.4 Private/Personal Secretary
2.2.5 Bilingual Secretary
2.3 The Role Of Secretaries
2.4 The Need For Secretaries
2.5 Qualification And Qualities Of Secretaries
2.5.1 Qualification Of A Secretary
2.5.2 Qualities Of Secretaries
Personal Qualities
Professional Qualities:
2.6 Problems Encountered By Secretarial Students In Tertiary Institutions
Late Admission Of Students
Lack Of Modern Office Equipment
Shortage Of Relevant Text Books
Poorly Equipped Lecturers
Frequent Strikes By Either Lecturers Of Students
2.7 Challenges/Problems Encountered By Practicing Secretaries On Model Financial Houses
Poor Remuneration
Poor Working Condition/Environment
Lack Of Modern Office Equipment
The Secretaries Fate Towards The Rapid Changing Technological Innovation.
The Social Status Of A Secretary
2.8 Psychological Challenges

Chapter Three
3.0 Research Methodology And Design
3.2 Area Of The Study
3.3 Population Of The Study
3.4 Sampling Techniques
3.5 Method Of Data Collection:
3.5.1 Primary Sources Of Data
3.5.2 Secondary Sources Of Data
3.5.3 Questionnaire Design
3.5.4 Questionnaire Administration
3.6 Method Of Data Analysis

Chapter Four
4.0 Data Presentation And Analysis
4.1 Returned Questionnaire
4.2 Research Questions:

Chapter Five
5.0 Summary Of Findings, Conclusion And Recommendations
5.1 Introduction
b. Summary Of Findings
5.3 Conclusion
5.4 Recommendations
5.5 Suggestions For Further Study
References
Completion Of Questionnaire
Research Questionnaire

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