Impact Of Technological Innovation On The Growth Of Organization

INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The word technology is from the Greek word Tekene e.g. technology which means an art or skill and logic, it means an area of knowledge or study. Technology is an interaction of knowledge, skill and social organization. It describes the things or product of our modern society, which are but in the result of human endeavour and complex organization of a society which developed long side technology advance. New technology has a considerable influence on society, increase work capacity through the use of machines and tools significantly changing the pattern of low work and leisure time and has gone a long way in improving workers performance. The benefit comes through computerization and introduction of information technology.
Technology is also the branch of knowledge that deals with the creation and use of technical means and their interrelation with life and society environment drawing upon such subjects as industrial arts, engineering, applied science and pure science.
According to Luna (1994) the earlier use of the word technology is the United States was found in a hazard university course on the application of the science to the useful art in 1816. The 1832 encyclopedia American defined technology as principles, processes and nomenclature. Ever since that time, there has been debate as to the identity of technology from a historical perspective philosophers of technology agree that two phases of technology can be seen the craft phase and that modern scientist phase. However, to a philosopher of technology modern technology, although scientist is a unique structure of thinking not merely applied sciences, the impact of technology on organizational growth demand on environment influence, which includes technology beings similar to a specific job, the available skill, motivation targeted output and operational methods among other.

1.2 STATEMENT OF THE PROBLEM
1. The problems facing organizational growth are basically problems with people in the organization because manager achieves organizational efficiency mainly through technology which enables the subordinates to understand the supervisor.
2. The on-line, real time computer internet technology, telegrams, telephone, cell phone machines like type-writing machine, photocopying machine as well as electricity, technology access /manpower enhances performance but when the system fails, it turns out frustrating the workers.
3. Inadequate training and specialization concerning new technology is another problem that faces organizational growth due to the fact that majority of the workers do not undergo training on how to use modern technology, for instance, in the areas of computer operation, type-writing machine operator, telegram, photocopying machine etc. a worker who does not undergo the training on how to use or operate them cannot perform well with them.

1.3 OBJECTIVES OF THE STUDY
The objective of the study is to ascertain the level of technology practiveness in United Parcel Service and its impacts on the organization. In the delivery and satisfactory of quality service to their customer, other objectives of the study include:
1. To determine the steps taken by the organization in preparing workers for technological changes.
2. To find out how the introduction of modern system to work performance has affected staff morals and commitment.
3. To establish the extent of utilization of on-line real time package tracking system in service delivery.

1.4 RESEARCH QUESTIONS
1. Has the use of technology in business transaction been accepted as means of improving organizational growth?
2. Has technology has any impact on organizational growth?
3. Does management failure to prepare workers for technological changes hinder the worker use of technology?

1.5 SIGNIFICANCE OF THE STUDY
Many benefits are o be derived from his study impact of technology o organizational growth: a case study of the United Parcel Service (UPS).
1. The desired precision required in exercising quick delivery of parcels, which invariably affect the supply chain of other firms is achieved for example, the on-line, real time communication it he services of UPS.
2. Tracking of parcels in transit and locating misdirected items through tracing mechanisms internet communication services.
3. Through the impact of technology, government derives great benefit through improved economy in terms of checking the amount of money in circulation as well as in terms of sending and receiving of information either through computer browsing, through mail or telegram etc.
4. Technology is a serious term to watch in industrial growth; according to minor T.B. structural changes occur largely to response to shifts in their nature, environment or technology of the organization. Among these factors which almost force organizational changes two have been studied extensively.
a. To advent of automation and the introduction of computers into many spheres of company operation.
b. The fact that corporate growth either through internet expansion or through acquisition exist a complex interaction among people. Value structures technological size and organizational structure when leads to this research. In this research, people are expected to benefit a lot on how to use technology enables easy business transaction and quick retrieval of information in the office which enables employees perform better which turn improves the organizations productivity and growth.

1.6 SCOPE OF THE STUDY
United Parcel Service Aba, this study covers the impact of technology on organizational growth.

1.7 LIMITATIONS OF THE STUDY
Time Constraint: It takes time for the research to get much information as possible it required by the project.
Financial Constraint: Money been the major thing affected the research as the research encountered problem due to the fact that there were no much money to get relevant information that are required for this research.
Textbook: This is another problem militating against the research because some of the textbook in the library does not contain enough information on the impact of technology.

1.8 DEFINITION OF TERMS
Technology: Is a scientific knowledge of using machines in processing some works which cannot be done ordinarily. It is the use of skills in doing things.
Growth: Growth is the process of improving some measure of an enterprises success, growth can be achieved either by boosting the top line or revenue of the business with greater product sales or service income, or by increasing the bottom line or profitability of the operation by minimizing costs.
Organization: Organization is a social unit of people that is structural and managed to meet a need or to pursue collective goals. All organizations have a management structure that determines relationships between the different activities and the members and subdivides and authorities to carry out different tasks organization are open system, they affect and are affected by their environment.

1.9 HISTORICAL BACKGROUND OF THE STUDY
The United Parcel Service as conceptualized in the mind of a 19yrs old James Cassey and his pairs who founded the courier body in Washington in August 28 1907, James started with a borrowed capital of 8,000 U.S the company of messengers in response to telephone calls received at its headquarters ran errands of carrying and delivering notes, hand baggage and trays of foods from restaurants, bicycles and cars served long trips.
The organization held to a policy of never promise what you cannot do and keep to every promise. In 1919, their services extended to Oakland California, adopting the present name “United Parcel Service” UPS 1988 says “Parcel” indicates the nature of the business and service indicates what we often the United Parcel Service (UPS) 1988 says “parcel’ indicate the nature of business and broke the ground of courier service in Nigeria in 1979 under the name International Messengers Nigeria Limited (IMMI) involving Andrew Walter a retired pilot from British Army in the second world war. United Parcel Service Nigeria through acquisition of JMM, Air Chartering Limited London became part of United Parcel Service network worldwide. This network is one of the world’s most extensive terms of worldwide deliveries, the speeds the volume of business handled daily and staff strength and facilities.