Using Management Information System To Improve Customer Services And Growth In The Banking Industry
(A Case Study Of Inter-Continental Bank)
This research work was carried out in order to examine the extent of using management information system (Mis) to improve customers service and growth in inter-continental bank Enugu with so much emphasis on the impact of computerization on its operation.
This survey made are of information from oral interview questionnaires and certain analysis of published materials.
The following are the highlights of result:
1) There are various operations of the bank ranging from current account maintained by the bank to customers such as cooperate and financial adviser has become cumbersome as regards to various dot a records to be processed.
2) The bank would be able to keep and maintain records of various accounts and customers records as well as management and staff of the company by the use of modern electronic processor the computer.
Based on these findings the following recommendations are made:
The bank should ensure that every of its staff is computer literate so that their unable goods or objectives is achieved.
There should also be an automatic uninterrupted power supply (ups) to guard information loss or disruption of work process in the event of power failure.
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Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of contents
List of tables
List of figure (if any)
CHAPTER ONE
Introduction
1.1 Background of the study
1.2 Statement of problems
1.3 Purpose of the study
1.4 Scope of the study
1.5 Research question
1.6 Research hypothesis
1.7 Significance of the study
1.8 Limitation of the study
1.9 Definition of terms
Reference
CHAPTER TWO
Literature Review
2.1 Brief history of banking in Nigeria
2.2 Banking operation in Nigeria
2.3 Origin of money
2.4 Origin of banking
2.5 Development of banking
2.6 Growth of banking
2.7 Account maintained by Inter- continental trust banks
2.8 Ways in which the bank keep its information system improve customers service
Reference
CHAPTER THREE
Research Design Methodology
3.1 Research Design
3.2 Area of the study
3.3 Population of the study
3.4 Sample size
3.5 Instrument for data collection
3.6 Validation of the instrument
3.7 Reliability of the instrument
3.8 Method of data collection
3.9 Questionnaire distribution and retrieval
Reference
CHAPTER FOUR
Data Presentation and Analysis
4.1 Presentation and analysis of data
4.2 Testing of Hypothesis
Reference
CHAPTER FIVE
Discussion, Recommendations Conclusion
5.1 Discussion of result and findings
5.2 Conclusion
5.3 Recommendations
5.4 Suggestion for further research
Reference
Bibliography
Appendix
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