Role Of Professional Secretaries In Commercial Bank

Title Page i
Approval page ii
Dedication iii
Acknowledgement iv
Abstract v
Table of content vi
List of tables ix

Chapter one
Introduction 1
1.1 Background of the study 1
1.2 Statement of problem 3
1.3 Purpose of the study 5
1.4 Significance of the study 6
1.5 Delimitation of the study 6
1.6 Assumption of the study 7
1.7 Research question 7
1.8 Definition of terms 8
1.9 Implication of the study 9

Chapter Two
Review of related Literature 10
2.1 Who is a secretary? 11
2.2 Type of secretaries 12
2.3 The history or the introduction of office equipment 14
2.4 The introduction of computer in office 17
2.5 The need for computer literacy 22

Chapter three
3.1 Design of the study 24
3.2 Area of study 24
3.3 Population of the study 25
3.4 Sample and sampling technique 25
3.5 Instrument for data collection 25
3.6 Method of data distribution 26
3.7 Method of data analysis 27

Chapter four
4.1 Presentation, Analysis and Interpretation of data 28

Chapter Five
Discussion of Findings, Summary, Conclusion
and Recommendation 40
5.1 Discussion of findings 40
5.2 Summary of findings 43
5.3 Conclusions 45
5.4 Recommendations 46
5.5 Limitation of the study 46
5.6 Areas of further research 47
Appendix 48
Questionnaire 49
References 54