Impact Of Total Quality Management To The Growth And Survival Of An Organisation
(A Case Study Of Pz Plc Aba, Abia State)
This research project focuses on the impact of total quality management in the growth and survival of an organisation. This study is chosen in order to bring into focus the explicit importance and benefits of TQM in any organisation and its likely contributions to organisational profitability.
Over the years the topic TQM has been neglected and this accounts for the series of organisational losses example. Poor quality standard, excess cost of holding goods, lack of quality control and assurance.
This project is therefore designed to bring into light those benefits and impact of total quality management with special reference to PZ Plc Aba Abia-State.
The fact that the researcher focused on the purchasing department with the view to come up with a formidable and concrete information and techniques to adopt in other to make the TQM concept a success which could lead to the attainment of the organisation objective.
NOTE: Preview the following Table of Content before you download the full content. WYSIWYG – What You See Is What You Get.
Title page
Approval page
Dedication
Acknowledgment
Abstract
Table of content
CHAPTER ONE
Introduction
1.1 General background of the study
1.2 Statement of problem
1.3 The objective of the study
1.4 Significance of the study
1.5 Research questions
1.6 Hypothesis
1.7 Scope of he study
1.8 Limitations of the study
1.9 Definition of terms
CHAPTER TWO
Literature Review
2.1 What is total quality management?
2.2 The nature of total quality management
2.3 The features of total quality management
2.4 The principles of total quality management
2.5 Implementation of the principles of (TQM)
2.6 The theories relevant to TQM
2.7 Steps in managing the total quality management
2.8 The concept of continuous improvement by TQM
2.9 The relevant of TQM to purchasing
CHAPTER THREE
Research Methodology
Introductions
3.1 Historical backgrounds
3.2 Research design
3.3 Questionnaire design
3.4 Population / sample selection
3.5 Sources of data
3.5.1 Primary sources
3.5.2 Secondary source
3.6 Data collection techniques
3.6.1 The survey
3.6.2 Observation
3.7 Method of data analysis
CHAPTER FOUR
Data Presentation and Analysis of Findings
4.1 Data presentation
4.2 Analyses of findings
4.3 Testing of hypotheses
4.4. Decision rule
4.5 Discussions on major finding of the study.
CHAPTER FIVE
Summary, Conclusion And Recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendations
Bibliography
Appendix
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