Impact Of The Introduction Of The Computer On The Secretarial Profession
(A Case Study Of Selected Banks In Enugu Metropolis)
The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer.
In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.
The populations of this study consisted of hundred secretaries in some selected banking institutions namely; First Bank of Nigeria Plc, Okpara Avenue, Union Bank of Nigeria Plc, Uwani and Abakpa Nike Community Banking Limited. Questionnaire and Oral interview were used to collect data.
The statistical tools used are average and percentage. When the data was analyzed, it was found that secretaries do not react adversely to the introduction of computer in their offices, computer have created new skills for the secretary and have added some spices to their work. With the acquisition of such skills, secretaries are now seen as indispensable tool in the office, thus giving them good professional status. And it was recommended that secretaries should develop attitudes and learning skills that would enable them to take advantage of new opportunity.
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Title page ii
Approval page iii
Dedication iv
Acknowledgement v
Table of contents vi
Abstract ix
CHAPTER ONE
Introduction 1
Background of the study 1
1.1 Statement of problem 5
1.2 Purpose of the Study 6
1.3 Research Questions 7
1.4 Significance of the study 8
1.5 Delimitation of the study 9
1.6 Definition of terms 10
CHAPTER TWO
Literature review 12
2.1 Perspective on Computer 12
2.2 Computer and organizational output/productivity 18
2.3 Computer and workload 25
2.4 Computer and workers health 29
2.5 Computer and redundancy 30
2.6 Synthesis of literature 39
CHAPTER THREE
Research methodology 40
3.1 Area of Study 40
3.2 Research design 41
3.3 Population 41
3.4 Sample and sampling technique 42
3.5 Instrument for data collection 43
3.6 Method of gathering and Administering of data 43
3.7 Validation of research 43
3.8 Method of data analysis 43
CHAPTER FOUR
Data presentation 44
CHAPTER FIVE
Summary of findings, conclusion,
And recommendation 51
5.1 Summary of findings 51
5.2 Conclusion 52
5.3 Recommendations 52
5.4 Suggestion topics for further research 54
5.5 Limitation 54
Bibliography 55
Questionnaire
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