Impact Of Technological Innovation On The Growth Of Organization

(A Case Study Of United Parcel Service Aba)

5 Chapters
|
51 Pages
|
7,392 Words

The thrust of the project work is to identify the importance of technology and its impacts on the growth of every organization using ups as a case study and to fish out the importance of manpower training and education in using technology since training and education of work is an attempt to improve their performance. Chapter one of the study, x-rays the effect of impact of technology on the growth of organization (to the customers) as many be obtainable in ups, ups desirable to access the level of technology in accessing their customers and performance among competitors. Chapter two review past literature and presenting in a nutshell in the ups online, on-time information enquiry system, parcels transportation and sorting system, communication and services the impact of technology on the growth of an organization (a case study of ups Aba) chapter three treats research methodology in place relevant to this research.

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Title Page
Approval Page
Dedication
Acknowledgments
Abstract
Table of Contents

CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 1
1.2 Statement of the problem 2
1.3 Objectives of the study 3
1.4 Research questions 4
1.5 Significance of the study 4
1.6 Scope of the study 6
1.7 Limitations of the study 6
1.8 Definitions of terms 7
1.9 Historical background of the study 8

CHAPTER TWO
2.0 Literature Review 10
2.1 Concept of workers performance 10
2.2 Measures of performance factors that influence
Performance 10
2.3 The concept of technology 11
2.4 The impact of technological change 12
2.5 Classification of technology 13
2.6 Service quality to customers and their stand
among competitors 14
2.7 Supply chain management in UPS 14
2.8 UPS use of technology on-line, on-time information 16
2.9 The impact of technology on the growth of organization 18

CHAPTER THREE
3.0 Research methodology 25
3.1 Research design 35
3.2 Area of study 26
3.3 Population of the study 26
3.4 Sample size and sample techniques 27
3.5 Method of data collection 28
3.6 Method of data analysis 29

CHAPTER FOUR
4.0 Presentation, analysis and interpretation of data 30
4.1 Analysis of data 30

CHAPTER FIVE
5.0 Summary of findings, Conclusion and
Recommendations 38
5.1 Summary of findings 38
5.2 Conclusion 39
5.3 Recommendations 40
5.4 Suggestion for further study 41
Bibliography 42
Appendix 43
Questionnaires 44-45

 

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