Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service
(A Case Study Of First Bank Plc)
This research is a study aimed at finding the main causes of customers of commercial banks to be prompt wherever they are in their current or saving accounts or withdrawing cash from their savings account balances or cash cheque in their current account balance.
Consequent upon this, it will determine the impact balance of the organizational structure of commercial banks on efficient customer services.
In other words, this pieces of research work goes to determine whether the organizational structure of commercial banks service in Nigeria especially First Bank (Nig) Plc.
This research was restricted to (4) four branches each in three states Lagos<P.H Enugu out of 314 three hundred and fourteen branches in Nigeria.
Both interview and questionnaires, method of data gathering were used. This categories of sample were used in this exercise namely customers clerical staff and the management staff in determine the promptness of first bank (Nig) plc to the customers. The three categories of sample contributed in determining how to solve problems of delay if any.
NOTE: Preview the following Table of Content before you download the full content. WYSIWYG – What You See Is What You Get.
i Title Page
ii Undertaking
iii Approval Page
iv Dedication
v Acknowledgement
vi Abstract
viii Table of content
CHAPTER ONE:
INTRODUCTION 1
1.1 Background Of The Study 2
1.2 Statement Of Problem 7
1.3 Objective Of The Study 9
1.4 Research Question 10
1.5 Statement Of Hypothesis 11
1.6 Significance Of The Study 12
1.7 Scope And Limitation 13
1.8 Definition Of Terms 14
Reference 16
CHAPTER TWO:
LITERATURE REVIEW 17
2.1 Definition And Scope Of Organizational Structure 18
2.2 The Organization Structure Of First Bank Plc 23
2.3 Explanation Of The Organizational Cart 24
2.4 Functions Of Different Department In The Head Office 26
2.5 Service Rendered To Customers 28
Reference 38
CHAPTER THREE:
RESEARCH DESIGN AND METHODOLOGY 40
3.1 Sources Of Data 41
3.2 Interview Question 41
3.3 Research Population 42
3.4 Method Of Sampling 43
3.5 Tools Of The Analysis 44
Reference 48
CHAPTER FOUR:
PRESENTATION ANALYSIS AND
INTERPRETATION OF DATA 49
4.1 Data Presentation And Analysis 49
Reference 75
CHAPTER FIVE
Findings conclusions and recommendations 76
5.1 Findings 76
5.2 Conclusions 77
5.3 Recommendations 77
Bibliography 80
This “Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service” file contains 5 Chapters, 93 Pages and 10,093 Words.
The author of Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service is written at the front page of the downloaded file.
To download this Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service full file, click on “Download File” on top of this page and follow the next.