Effects of Total Quality Management on Productivity using the profit model
(A Case Study Of Skye Bank Plc Edo State)
The broad objective of this research work is to take a critical look at the
principle of total quality management so as to find out how its
implementation will affect an organisation‟s productivity and
profitability. For the purpose of this study, the researcher limited its
data to those of the Skye Bank Plc and her customers. The researcher
used survey method to investigate the effects of Total Quality
Management on productivity using the probit model: a case study of
Skye Bank Plc Edo State.
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Approval Page ii
Certification iii
Dedication iv
Acknowledgement v
Abstract vi
CHAPTER ONE:
INTRODUCTION
1.1 Background of the study 1
1.2 Statement of the problem
1.3 Statement of the objectives
1.4 Research questions
1.5 Hypotheses of the study
1.6 Significance of the study
1.7 Scope of the study
1.8 Limitations of the study
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction
2.2 Review of relevant literature on T.Q.M
2.2.1 T.Q.M overview
2.2.2 The importance of people in T.Q.M
2.2.3 Quality measurement and business excellence
2.2.4 Quality improvement verses quality assurance
2.2.5 Implementation of principles
2.2.6 Steps in managing the transition
2.2.7 Key improvement concepts
2.2.7.1 Process and systems
2.2.7.2 Customers and suppliers
2.2.7.3 Quality
2.2.7.4 Benchmarking
2.2.7.5 Teams and teamwork
2.2.8 The concept of continuous improvement by T.Q.M
2.2.8.1 Basic principles of T.Q.M
2.2.9 Key element of T.Q.M
2.2.10 Steps to total quality management (T.Q.M)
2.2.11 The concepts of culture
2.2.12 Applying T.Q.M in T.Q.M in academics
2.2.13 The success of T.Q.M
2.3 Measurement of organizational
CHAPTER THREE
METHODOLOGY
3.1 Research design
3.2 Source of data
3.3 Area of study
3.4 Population of the study 38
3.5 Determination of sample size
3.6 Reliability test
3.7 Validity test
3.8 Techniques for data analysis
CHAPTER FOUR
PRESENTATION OF DATA
4.1 Presentation of data
4.2 Test of hypotheses
4.3 Discussions of findings
CHAPTER FIVE
SUMMARY, CONCLUSION, RECOMMENDATION
5.1 SUMMARY
5.2 CONCLUSION
5.3 RECOMMENDATION
Bibliography
Appendix
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