Effects Of Human Relations Policies On The Performance Of Secretaries
(A Case Study Of Emenite Plc And Amah Breweries Ngwo)
The study investigated human relations functions available in EMENITE Plc. and AMAH BREWERIES NGWO. Questionnaire structured in two phases were used as instrument. The population consisted the management and the employees of both companies for this research and a sample of 150 was used out of the total population of 300.
From the analyses of the data: it was discovered that EMENITE and AMAH BREWERIES have beautiful human relations policies that have motivated their staff towards greater work output. However, some recommendations were made to take care of the problems of human relations policies identified in the study.
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Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Abstract vi
Table of contents vii
List of tables x
CHAPTER ONE
Introduction 1
1.1 Background of the study 1
1.2 Statement of the problem 4
1.3 Purpose of the study 5
1.4 Significance of the study 5
1.5 Delimitation of the study 6
1.6 Assumption of the study 6
1.7 Research questions 7
1.8 Definition of terms 8
1.9 Implication of the study 9
CHAPTER TWO
Review of Related Literature 11
2.1 Historical background of human relation 12
2.2 The concept of human relations 18
2.3 Human relations policy as a factor to industrial harmony. 20
2.4 The impact of human relations policies 24
CHAPTER THREE
Research methodology 32
3.1 Research design 32
3.2 Population of the study 32
3.3 Sample and sampling technique 32
3.4 Instrument for data collection 33
3.5 Validation for the research instrument 33
3.6 Reliability of the instrument 34
3.7 Method of administering research instrument 34
3.8 Method of data analysis 35
CHAPTER FOUR
4.0 Data Presentation And Analysis 36
CHAPTER FIVE
Discussion of findings, summary, conclusion and
recommendations 49
5.1 Discussion of findings 49
5.2 Conclusion 55
5.3 Recommendation 55
5.4 Limitations of the study 56
5.5 Area for further research 57
Reference 58
APPENDIX 63
Questionnaire 65
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