Contribution Of Secretaries To Wards The Achievement Of Organizational Goals
(A Case Study Of Phcn, Enugu District Office)
The secretaries are the image makers of every organization because of the roles they play towards the achievement of organizational goals. Inadequate motivation for secretaries prompted this study. Descriptive research design was used to investigate the contributions of secretaries to the management of Power Holding Company of Nigeria (PHCN). The researchers consulted various literature, the instrument for data collection was a structured questionnaire used to collect the reaction of secretaries and their bosses. Forty copies of questionnaire was distributed as follows twenty five copies to the secretaries and fifteen copies to their bosses. The copies of the questionnaires were collected two days after. Data collected were analyzed using tables and sample percentages. The analyses revealed that the secretaries have contributed a lot interring of securing, processing, storing, retrieving and production of office documents using technology. Their contributions in office made hem indispensable tools of the organization. The researchers came to a conclusion that secretaries should command high statues and salaries because without them the organization will not run smoothly. Recommendations were made thus:
(i) The career progression of secretaries should be placed at par with other profession of the same educational qualification since they cannot survive without secretaries.
(ii) Secretaries should be involved in management policy making.
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Title page:
Approval Page:
Dedication:
Acknowledgement:
Abstract:
Table of Contact:
CHAPTER ONE:
Introduction:
Background of the study:
Statement of the problem:
Purpose of the study:
Significance of the study:
Research Questions:
Scope of the study:
CHAPTER TWO:
Review of related literature:
Definition of secretaries;
Types and roles of secretaries:
Qualifications, qualities and training of efficient secretaries:
The secretaries in modern times:
Problem encountered by secretaries:
The need of manpower development in secretarial administration:
Secretaries and use of the modern office equipment: 23-23
Secretaries and human relations:
Secretaries and job satisfaction:
Summary of literature Review:
CHAPTER THREE:
Research methodology:
Research design:
Area of study:
Research population:
Instrument for data collection:
Reliability of Instrument:
Method and sources of data collection:
Method of data analysis:
CHAPTER FOUR:
Date presentation and result analysis:
CHAPTER FIVE:
Discussion of findings:
Conclusion:
Recommendations:
Summary and suggestion for further studies:
Questionnaires:
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