Competency Required Of Secretaries In Selected Business Establishment
(a case study of first bank of nigeria plc Okpara avenue, enugu)
This research is aimed at identifying competencies required by secretaries in First Bank Nigeria Plc., Enugu. In carrying out the study, questionnaires were developed and administered on secretaries and their bosses in First Bank Nigeria Plc., Enugu. After the analysis of the data, the following were found, competency required of secretaries include sound judgment, tactfulness, resourcefulness, good communication still and organizing ability.
The study also found out that modern technology has positive effect on the competence requirement of compete secretaries and managers. It was also found that secretaries have positive impact on organizational effectiveness and efficiency.
The following recommendations were made: Secretaries should be sent on regular training programmes and seminars especially where required competence is lacking, there should also be constant appraisal to maintain the competence required of secretaries.
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Title Page i
Certification ii
Dedication iii
Abstract iv
Acknowledgement vi
Table of Content vii
CHAPTER ONE
Introduction 1
1.1 Background of the study 1
1.2 Statement of the problem 5
1.3 Purposes of the study 6
1.4 Research question 7
1.5 Significance of the study 7
1.6 Scope/delimitation of the study 8
1.7 Definition of terms 9
CHAPTER TWO
2.0 Review of related literature 12
2.1 The concept of competence 12
2.2 The duties of a secretary 19
2.3 Definition and meaning of competency 20
2.4 Requirement of competent secretary 23
2.5 Review of studies on competence 25
2.6 Summary of review of related literature 28
CHAPTER THREE
Research methodology 29
3.0 Introduction 29
3.1 Design of the study 29
3.2 Population of the study 30
3.3 Sample size and sampling technique 30
3.4 Research instrument 30
3.5 Validity of the instrument 31
3.6 Administration of the instrument and retrieval 31
3.7 Data analysis method 32
CHAPTER FOUR
Data analysis and presentation 33
4.1 Findings and discussion 44
CHAPTER FIVE
Summary, conclusion and recommendations 48
5.1 Conclusion 49
5.2 Recommendation 49
5.3 Limitation of the study 51
Reference 52
Questionnaire 54
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