Communication As A Managerial Tool For Efficient Organizational Performance
(A Case Study Of Nitel Enugu)
The impact of communication as a managerial tool for efficient organizational performance, the study of hand would be based on the relationship between communication and its effect on performance. It will be clear that employees will increase performance with communication efficiency and effectiveness. These would be explained through the use of questionnaire to be given to them and from the secondary data to visit.
The world today is a global village because of communication and this result to increase productivity or efficient and effective performance.
There has not bee a cordial relationship between workers and employers in view age long. In some firms, there has been misunderstanding, conflicts, confusion, frustration and disputes between employees and employees because of policies. Communication gab between superior and subordinates should be enhanced. The performance appraisal can help improve communication in the work place. The need to construct dialogue between the superior and subordinated, most organizations complain of low performance or output while employees complains of ill-treatments.
The data presented and analysed gives insights to communication and is considered as a tool to organizational performance and there are problems affecting effective communication to organizational performance.
Some steps were being taken that will result in industrial peace in most organizations for the economic well-being. However, industrial unrest still exists. The earlier the organizations find out what some of the employees have as dissatisfies the better their industrial harmony and productivity.
Communication should be seen as business life line with this performance appraisal can help improve communication in the work place.
There is need for dialogue between the subordinate.
The sample size is 300 and they have various view which have been humanized with the following findings and objectives.
(1) Communication motivates workers to performance is in line to the theory and practice of various management in integration and coordination of the job.
(2) Hierarchy of authority on which to control the administration through the established chain of commands.
(3) The use of network in the operation is very important in certain duties and cannot be ignored such as Y network, circle network, star network chain network etc all help to increase performance.
(4) Communication motivates workers to be energies in the performance o their duties as a team and individual and prepare to exercise.
(5) Test of hypothesis shows that communication is considered as a tool to organization performance.
(6) Problems still affect effective and efficient communication as shown in the test of hypothesis.
Base on these findings a general assumption can therefore be made so that success of any can be handle and resolves problems affecting communication effectiveness and efficiency for organization performance and communication is a tool to organization performance.
NOTE: Preview the following Table of Content before you download the full content. WYSIWYG – What You See Is What You Get.
ii Title page
iii Approval page
iv Dedication
v Acknowledgement
vi Abstract
ix Table of contents
CHAPTER ONE
Introduction 1
1.1 Background of the study 1
1.2 Statement of the Problem 3
1.3 Purpose of the Study 4
1.4 Scope of the Study 5
1.5 Research questions 5
1.6 Significance of the Study 6
1.7 Limitation of the Study 7
1.8 Definition of Terms 7
References 9
CHAPTER TWO
2.0 Review of Related Literature 10
2.1 Definition and meaning of communication 10
2.2 Importance of Communication 14
2.3 Types of communication 16
2.4 Implications of communication 34
2.5 Communication Barriers and 37
2.6 Organization system in NITEL Plc 39
2.7 NITEL organigram and history of Nitel 73
References 49
CHAPTER THREE
3.0 Research design and methodology 50
3.1 Research design 50
3.2 Area of study 50
3.3 Population of the study 51
3.4 Sample and sampling procedure/Technique 52
3.5 Instrument for Data collection 54
3.6 Validation of the Instrument 55
3.7 Method of Data collection 55
3.8 Method of data Analysis 56
References 57
CHAPTER FOUR
4.0 Data presentation and Analysis of data 58
4.1 Presentation of data 58
4.2 Summary of Results 70
CHAPTER FIVE
5.0 Discussion, Recommendation and Conclusion 71
5.1 Discussion of Results 71
5.2 Conclusion 73
5.3 Implication of the Research findings 74
5.4 Recommendations 75
5.5 Suggestion for further Research 76
Bibliography 77
Appendix 78
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