Application Of Purchasing Concept And Its Implications On Organizational Objective Service Industry

(A Case Study Of Imo Transport Company (ITC))

5 Chapters
|
69 Pages
|
7,355 Words

This study focused on application of purchasing concept and its implications on organizational objective service industry (a case study of Imo Transport Company (ITC).
To carry out he research work some of the find out the problem faced by the from in purchasing their service.
– t ascertain the possibility of applying the purchasing concept and its implications on organizational objective service purchasing.
– To recommend efficient and effective ways of purchasing Imo Transport Company (ITC).
– Four hypothesis were formulated data were sourced using questionnaire. Extensive literature review on past work text books, on the area of study were carried out. Top man‘s formula was used to determine the sample size of the customer while a census of the staff was carried out.
The data collected were presented on statistical table analysed and interpreted while chi- square. Based on the analysis the following finding is lack of proper integration that there is lack of proper integration of the purchasing concept and its implications on organizational objective of the firm.
That most customers chose their cleaning firm because of their service efficiency and I prompt delivery rather than n location.
The firm’s in ability to meet customer’s service needs / requirements through adequate provision of enough collection centre and patrol vans is contributory to customers use of direct visit to firm approach. It therefore deports tack of well panned and good distribution service
Conclusively, this has shown enough that there exist adequate demand for Imo Transport Company (ITC) which is capable of sustaining transport firms and enhancing their growth, his latent demand can only be stimulated into effective demand by the use of appropriate purchasing and management strategies.

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TITLE PAGE II
APPROVAL PAGE III
DEDICATION IV
ACKNOWLEDGEMENT V
ABSTRACT VII
TABLE OF CONTENT IX

CHAPTER ONE
1.0 Introduction 1
1.1 Statement of problems 4
1.2 Objective of the study 5
1.3 Formulation Of hypothesis 6
1.4 Significance of the study 7
1.5 Scope of he study 8

CHAPTER TWO
2.0 LITERATURE REVIEW
2.1 an overview of purchasing 10
2.2 an overviews of service 12
2.3 what is purchasing concept 14
2.3 nature of service 16
2.4 characterises of service 18
2.5 service purchasing premise and strategy 21
2.6 purchasing mix for service 22
2.7 The role of purchasing concept and its implications on organizational objective law dry –
Industry. 25

CHAPTER THREE
3.0 Research methodology 29
3.1 population of the study 29
3.3 sampling techniques 30
3.4 sample instrument used 30
3.6 methods of data treatment and analysis 32

CHAPTER FOUR
4.0 presentation analysis and interpretation of dates33
4.1 presentation and analysis of data 44
4.2 text of hypothesis 44

CHAPTER FIVE
5.0 summary of the finding
recommendations and conclusions 51
5.1 summary of the findings 51
5.2 recommendations 53
5.3 conclusions 54
5.4 bibliographies 56
5.5 appendixes 69

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