Analysis Of The Effectiveness Of Information Technology On Banking Services Delivery
((A Case Study Of Union Bank Enugu)
Information technology is the collection and gathering, recording storage processing and communication or micro-electronic-based, combination of computer and telecommunication technology. It is however, based on the convergence of data- processing and communication techniques, the former providing the information while the latter provided the vehicle for disseminating or communicating it.
Also information technology can be said to a relatively new field that combines the technology of the computer with that of communication, concerned with the gathering, recording, storage, processing and dissemination of information and represents the largest form of man-machine interface such as Internet services.
In so doing the work will be subdivided into five part that will follow logical procedure in executing the task.
In the first chapter, the authors introductory aspect of the work presented,
example statement of the problem, objective of the study, purpose of the study, research Question significance of the study, scope and limitation of the work and definition of terms.
The author went ahead to survey if a galaxy of existing literature on the subject matter of the research work.
Data were collected from primary and secondary sources for analysis the data so collected were presented interpreted and the raised hypotheses were tested.
The author also presented her findings and made recommendation and conclusion of the work.
The objective of the research study is to find out effectiveness of information technology in banking system delivery, in carrying out this project observation, personal interviews and questionnaire were employed in order to make the research simple and more practice in nature. The researcher reviewed related in literature in Chapter two of the topic the tried to review to extend which information technology is effective in banking industry.
The researcher also sourced his data through both primary & secondary sources in chapter four. In the analysis the researcher used the chi- square to present her findings both specific and general findings from the study, made recommendation and conclusion.
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TITLE PAGE
APPROVAL PAGE
DEDICATION
ACKNOWLEDGEMENT
ABSTRACT
TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF PROBLEM
1.3 OBJECTIVE OF THE STUDY
1.4 THE RESEARCH QUESTION
1.5 FORMATION OF HYPOTHESIS
1.6 SIGNIFICANCE OF THE STUDY
1.7 SCOPE AND LIMITATION OF THE STUDY
1.8 DEFINITION OF TERMS
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE
2.1 HISTORY OF BANKING IN NIGERIA
2.2 FUNCTIONS OF BANKS
2.3 COMMERCIAL BANKS
2.4 INFORMATION TECHNOLOGY
2.5 THE EFFECT OF INFORMATION TECHNOLOGY ON THE GROWTH OF THE BANKING INDUSTRY IN NIGERIA
2.6 INFORMATION TECHNOLOGY AND BANKING IN NIGERIA.
2.7 THE INTERNET
2.8 THE INFORMATION SUPER HIGHWAY
CHAPTER THREE
3.1 RESEARCH DESIGN
3.2 AREA OF STUDY
3.3 POPULATION
3.4 SAMPLE AND SAMPLING TECHNIQUES
3.5 INSTRUMENTS OF DATA COLLECTION
3.6 METHODS OF DATA PRESENTATION
3.7 METHODS OF DATA ANALYSIS
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS
CHAPTER FIVE
5.0 FINDING RECOMMENDATION AND CONCLUSION
5.1 SUMMARY OF FINDINGS
5.2 RECOMMENDATION
5.3 CONCLUSION
BIBLIOGRAPHY
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