Impact Of Staff – Customer Relationship On Organisational Image

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Abstract

Achieving organizational goals is widely recognized to depend significantly on the strength of relationships between staff and customers. This study aims to explore the impact of these relationships on organizational image.

The introduction, in Chapter One, will provide an overview of the background of the study, its purpose, define key terms, and pose research questions. Chapter Two will delve into a comprehensive literature review.

Chapter Three will detail the research design, including population demographics, sampling methods, and other procedural details. Chapter Four will present and analyze data collected from primary and secondary sources.

Various methods such as questionnaires, interviews, and direct observations will be employed, and data will be presented using tables and ratios for clarity and thorough analysis.

Chapter Five will conclude the research with a summary of findings, implications, and conclusions drawn from the study.

Table of Contents

Title Page
Approval Page
Dedication
Acknowledgement
Abstract
Table of Contents

CHAPTER ONE
Introduction
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Scope of the Study
1.5 Research Questions
1.6 Research Hypothesis
1.7 Limitation of the Study
1.8 Definition of the Terms
References

CHAPTER TWO
2.1 Public Relations and Staff-Customer Relationship in UBA Ltd
2.2 Effects of Communication on Staff-Customer Relationship
2.3 Attitude Motivation and Staff-Customer
Relationship
References

CHAPTER THREE
3.1 Research Design
3.2 Area of the Study
3.3 Population and Sample Size Determinant
3.4 Sample and Sampling Procedure
3.5 Instrument for Data Collection
3.6 Validity of Instrument
3.7 Reliability of the Instrument
3.8 Method of Data Collection
3.9 Methods of Data Analysis
References

CHAPTER FOUR
4.1 Data Presentation and Analysis of Data
4.2 Test of Hypothesis
4.3 Summary of Result
References

CHAPTER FIVE
5.1 Discussion of Result, Findings
5.2 Implication of the Study Findings
5.3 Conclusion
5.4 Suggestion for Further Research
5.5 Recommendation
Bibliography
Appendix
Questionnaire

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Academic Research Structure: Important Sections

A 150–300 word synopsis of the main objectives, methods, findings, and conclusions of the Impact Of Staff – Customer Relationship On Organisational Image should be included in the abstract.

Every chapter, section, and subsection in the research work should be listed in the Table of Contents, including the page numbers that correspond to each one.

The background, research question or hypothesis, and objective or aim of the Impact Of Staff – Customer Relationship On Organisational Image should all be presented in the introduction, which is the first section.

A survey of previously conducted research on Impact Of Staff – Customer Relationship On Organisational Image should be included in the literature review, together with an overview of the main conclusions, a list of any gaps, and an introduction to the current study.

The conclusion part should address the implications of the study, provide an answer to the research question and summarize the key findings.

The reference of Impact Of Staff – Customer Relationship On Organisational Image, which should be formatted following a particular citation style (such as APA, MLA, or Chicago), is a list of all the sources cited in the title.

Other important sections of the Impact Of Staff – Customer Relationship On Organisational Image should include the Title page, Dedication, Acknowledgments, Methodology, Results, Discussion, Appendices, Glossary, or Abbreviations List where applicable.